Privacy Policy
Following art. 13 of the EU Regulation no. 2016/679, also referred to as the
General Data Protection Regulation (GDPR), your personal data will be
processed in compliance with the provision of the GDPR and of any
applicable legislation with reference to the following information.
Growing Orbits is under the responsibility of Elisa Cunial, registered office
in Loc. Sgonico 62 – 34010 Sgonico, Trieste, Italy. P.IVA: 01362690321
For any information on data processing, please e-mail he***@gr***********.com
Data security
In order to protect your information from loss, misuse or unauthorised
access or disclosure, we safeguard and secure the information we
collect through:
- Data minimisation (we only store data that we need)
- Password best practice
- Security best practice concerning online accounts, website hosting,
physical access, devices (PCs, laptops, mobile devices), and storage.
What we collect
When you contact us…
If you contact us to enquire about our services or to book an
appointment or an event, we may collect the following information:
- Name, address, email address, telephone number
This information is collected online, on the phone and when you visit
the practice in person.
When you book a service (as an individual, couple or group)…
Your personal details will be collected on a form, which includes your
name and contact details
- You will be asked to provide information to determine the type of
service you may require (for example individual vs couple
counselling, on-line consultations, etc.). - You will be asked to provide the following: information about your life
circumstances (such as your family status), your ethnic origin, your
lifestyle and social circumstances, education and employment details,
financial information, and health information (see below). - Depending on the nature of the service, we may need to know details
of a sensitive nature, such as information about your physical or
mental health. If and when necessary, we may also need to discuss
these details with other parties, such as your medical doctor, other
healthcare or social welfare providers. Information about your health
may also be needed for health and safety purposes, for example if
and when there are risks involved with harming yourself or others. - When another party refers you to one of our services (for example
your insurance company or your place of work), we might discuss the
information that we will receive about you with them. - If you attend face-to-face or outdoor sessions, you might be asked to
consent to provide an emergency contact number of a person of your
choice, should anything happen to you while you are attending a
session. Please let this person know that you are passing her/his
details to us (and why) to ensure they are comfortable with this. A
hardcopy of this privacy policy can be obtained by this person as well.
When you start sessions/consultations…
Data collected as part of the provision of our services include: records
of meetings and of any verbal and written communication.
If you sign up for our Newsletter
We use Mailchimp to manage a mailing list and newsletter subscriptions. Find out more about Mailchimps GDPR compliance.
We do not use any contact information to sell, distribute or lease your personal information to third parties’.
How Growing Orbits uses your information
- To contact you
- To communicate with you on matters relevant to our working
relationship, such as scheduling or rearranging appointments, or
discussing the services you are receiving or have received. - To maintain records relating to our services, which may include
communications exchanged with you or details regarding sessions
held. - To administer and manage our services, for example to send you
invoices or to inform you on forthcoming events (if you have signed
up to our mailing list, for example). - To comply with our legal obligations, or to protect and enforce our
legal rights and those of other individuals. - To respond to any queries (including refunds and complaints)
- To process payments, prevent fraud, and comply with any legal
obligations we have (e.g. tax calculations).
Sharing your personal information
It is our professional responsibility to report any serious concerns we
may have for a clients safety (e.g. abuse) and wellbeing. In these cases,
we may contact the relevant authorities for welfare checks.
Payments – Stripe Payment Gateway
When you make a payment on our website, we share some personal
data with Stripe to allow the transaction to take place. See Stripe’s
Privacy Policy for more information.
Financial transactions
We provide transaction data (e.g. copy invoices) to our accountant.
Third party websites
Please notice that Growing Orbits’ website may contain links to third
party websites (for example of professional bodies). The operators of
these sites may collect information from you, which will be used by them
in accordance with their own data protection and privacy procedures.
Growing Orbits is not responsible for such third parties’ collection and
use of your information.
We do not use any contact information to sell, distribute or lease your
personal information to third parties.
Access, storage, correction and cancellation of your data
Accessing and storage of your data
All records are kept confidential and stored securely. You can access
them at any time. Please send your request, including your full contact
details, to hello@growing-orbits com.
We will retain your details for as long as they are needed for the relevant
purposes of the services provided. This includes retention of some
personal data following the end of our relationship, for example to
resolve any potential dispute, to maintain records of our services, and to
comply with legal and professional obligations or to defend our legal
rights. This is generally for a duration of 5 years.
Correcting your data
If you would like to make a correction to the information we hold about
you, please let us know in writing.
Erasing your data if you’re not a client
If you have contacted Growing Orbits and have not become a client,
you have the right to request that your data is erased. Please email us
at he***@gr************.com. Unfortunately, we are not able to erase
transactional data – this is a legal requirement.
Erasing your data if you are a client
Unfortunately, we are unable to erase the data of clients as this is a legal
requirement.
Data Breaches
In the unlikely event of a data breach, Growing Orbits will promptly
notify you of any unauthorised access to your personal information.
Complaints
Complaints about how we have handled your personal information can
be made to he***@gr************.com. If you are unhappy with our
response, or if you believe that we are processing your personal
information not in accordance with the law you can complain to the
EU national data protection authority for your country or, for UK the Information Commissioner’s Office (ICO).